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TERMS AND CONDITIONS
Payment:
We accept payment via credit card, debit card, cheque or bank
transfer. Credit and debit card payments will be taken online.
Additional charges may apply for
international cheques and bank
transfers, due to processing charges.
Prices are quoted in pounds sterling.
Delivery of goods:
Goods will be delivered within 30 days, unless specified otherwise. We
will only take the money when the goods are in stock and ready for
dispatch.
Please bear in mind that although we do our best to keep our
website stock levels accurate, mistakes can happen. We will contact
you as soon as possible if any products you have paid for are out of
stock, and arrange to refund the appropriate amount until such time as
we receive stock.
Returns:
If a product is found to be defective or of a lower standard than
specified it may be returned within a reasonable timeframe. Subject to
testing, we will refund any money paid within 30 days. We will also
supply a freepost address for returns.
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Right to cancel:
You have the right to cancel your order within seven working days of
receipt of goods. The goods must be returned in good condition, and in
the case of audio and video products they must not have been removed
from their wrapping. We require a cancellation request in writing
(post, fax or email), though a phone call within seven working days is
sufficient to start the cancellation process.
We will supply a freepost address for returns. All money paid will
be refunded within 30 days of cancellation.
Complaints:
We take all
complaints very seriously, and we will respond as soon as possible.
All complaints should be made to the address of the registered office
below.
Your E-Mail Address:
We will not divulge nor sell your E-mail
address to any other party for any reason. However, we will from time
to time send you information from Mostly Autumn Records using the
e-mail address you have provided us with.
This does not affect your statutory
rights. For more information on your rights, visit Citizens Advice at
www.adviceguide.org.uk ,
the Office of Fair Trading at
www.oft.gov.uk or the DTI's Consumer Gateway at
www.consumer.gov.uk .
If not in the UK, your government website should provide links to
the relevant sites.
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